课程简介（Course Description）
课程名称（学分）再造企业——通向成功的新路（1分）
课程编号：
任课教师：Wolfgang Kremser
(Professor, Dipl. Ing. Dr. techn., University of Applied Sciences Vorarlberg, Austria)
课程目标：
1. 学生应了解企业流程管理在公司运营发展中所扮演的角色，能够运用"映射"和"再造"工具对流程进行改进以推动公司的发展；在开发项目中学会如何扮演团队领导的角色；掌握流程管理的重要方法；而作为未来的实践者，应详细掌握流程再造的主流方法。
2. 课程旨在提供一个深入的视角帮助学生了解企业再造和流程管理的重要方法，以便于他们掌握企业内部和企业之间流程分析、流程设计和流程编制的应用方法和技能。
3. 学生应学会如何设计和执行企业的流程管理系统，并掌握对已经存在的流程管理系统进行持续改进的重要方法。
课程内容
课程旨在检视组织再造的绩效及其与组织运营中销售、生产与采购等环节动态发展的关系。对于当今企业而言，柔性化和交易费用降低的优势比之劳动力分工的优势更为突出和重要，因此，企业需要对流程进行管理，并重新构建组织结构。企业流程的重新设计和改进已经成为经济管理理论和实践的主导课题。集成化、跨职能合作及流程再造等方法已经成为企业生存和获得竞争优势的有效工具。
全球不同地区的咨询公司和研究机构已经开发了数量繁多的工具和方法，他们在一定程度上具有差异性。BPM/ARS是最为精密的方法之一，也是课程重点介绍的方法。
课程内容主要包括：企业变革动力；流程管理原理；企业流程配置；现有状况诊断；流程设计与更新；流程方案执行等。
教材与主要参考书：
1. Burlton, R. 2001. Business Process Management. Profiting from Process. SAMS.
2. 教学中提供的其他学习资料
考核方式及成绩评定办法：
课前作业 20%
考勤及课堂参与度 20%
课堂口头报告 20%
书面报告或笔试 40%
综合各项，60分及以上者为通过课程考试；课程学习优秀者成绩为90分以上。
先修课程：管理学；基础运营管理
建议选课对象：管理学院二年级、三年级本科生
备注：
Course Name (Credits) Reengineering the Business – new ways to success
Code:
Instructor(s): Prof. DI Dr. Wolfgang KREMSER
Objectives:
Students understand the role of business process management in the development of business operations in a company. In addition, students are able to utilize business process mapping and re-engineering as a tool in company’s development work. Students become enabled to act as team leaders in a development project. Students have a fundamental understanding of the most important methods presently at their disposal, and - as future practitioners - they have a detailed understanding of leading methods.
The course is aimed primarily to give an in depth look at the most important methods available. Students gain the skills for the application of the methods for process analysis, process design and process documentation of intra-and inter-company processes.
Students become enabled to design and implement process management systems in companies as well as the continuous improvement of an existing process management system. Processes and their importance to improve competitiveness are known and can be communicated by way of examples. The benefits of process management for the improvement of existing processes and for the development of new procedures can be identified and can be documented with examples. The differences between process management and business process reengineering are known and can be explained with examples. The main methods of process management can be targeted applied in practice.
Contents:
This course examines the performance of functional organizational models as these relate to the increasing dynamics of all parts of operation management - sales, production and procurement. After a certain point, the advantages of both flexibility and transaction costs outweigh the advantages of a functional division of labor. This leads to structured Process Management.
Both the improvement and redesign of business processes has become a dominant theme in business practice and economic theory. The approach of an integrated, cross-functional, process-oriented redesign has established itself as an effective tool for improving competitiveness, survival and viability of the enterprise.
Both consulting firms and research institutes from different "schools of thought" and regions have developed a number of methods used, which differ to some extent. Business Process Modeling with ARIS (Architecture of Integrated Information Systems) is one of the most sophisticated tools.
The main contents include Drivers of business change; Principles of Process Management; Configuring Business Processes; Charting the Course of Change; Understanding the Existing Situation; Designing the Renewed Processes and Implementing and Rolling Out the Business Solution as well.
Text Books and Reference Books:
Burlton, R. 2001. Business Process Management. Profiting from Process. SAMS.
Readers provided by the lecturer.
Performance Evaluation and Score Assessment:
Assessment is based on the following criteria:
Pre-Assignment 20%
Participation and activeness in class 20%
Presentation of results 20%
Written examination 40%
To pass the course 60 % of the total amount of available points is required, for excellent grade 90%.
Prerequisites:
The student is familiar with basic company operations as well as with the business to business environment.
Targeted Students:
Business students in their 2nd or 3rd year of studies